FAQ
Frequently Asked Questions
Everything you need to know about our treatments and services.
Getting Started
General Questions
Do I need a consultation before treatment?
Yes, for most treatments we require a consultation to assess your suitability, discuss your goals, and create a personalised treatment plan. Some consultations can be done online.
How do I book an appointment?
You can book online at book.epiere.com, call us on +44 7718 225694, or send us a message through our contact form. We aim to respond within 24 hours.
Where are you located?
Our main clinic is on Chapel Road in Worthing, Sussex. We also offer pop-up clinic days in London, Eastbourne, Manchester, and Birmingham — contact us for availability.
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and cash. We also offer payment plans for treatment packages.
Do you offer gift vouchers?
Yes! Gift vouchers are available for any treatment or a monetary amount. Contact us to arrange.
About Treatments
Treatment Questions
Are the treatments painful?
Most treatments involve minimal discomfort. We use numbing cream for injectable treatments and our practitioners are trained to ensure your comfort throughout.
How long do results last?
This varies by treatment. Botox typically lasts 3-4 months. Chemical peels and microneedling provide cumulative benefits with a course of treatments. IV drip effects can last 1-4 weeks depending on the infusion.
Is there any downtime?
Downtime varies: Botox has virtually none. Chemical peels may cause peeling for 3-7 days. Microneedling may cause redness for 24-72 hours. We'll discuss what to expect for your specific treatment.
Can I combine multiple treatments?
Yes! Many treatments complement each other. For example, Botox works beautifully alongside skin resurfacing treatments. We can create a tailored treatment package for you.
What should I avoid before treatment?
For injectable treatments, avoid alcohol, blood-thinning medications (like aspirin), and fish oil supplements for 24-48 hours before. We'll provide specific preparation instructions when you book.
What aftercare is required?
We provide detailed aftercare instructions for every treatment. Generally, you'll need to avoid sun exposure, intense exercise, and certain products for 24-48 hours post-treatment.
Appointments
Booking & Policies
What is your cancellation policy?
We require 48 hours notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee. Please see our full cancellation policy for details.
How early should I arrive for my appointment?
Please arrive 10 minutes before your appointment time to complete any paperwork and discuss your treatment with your practitioner.
What if I'm running late?
Please let us know as soon as possible. If you're significantly late, we may need to reschedule to ensure we can provide you with the full treatment experience.
Do you offer evening or weekend appointments?
Yes, we offer flexible appointment times including some evenings and weekends. Check our online booking system for current availability.
Your Safety
Safety & Qualifications
Are your practitioners qualified?
Absolutely. All our practitioners are trained medical professionals with specific qualifications in aesthetic procedures. We maintain full insurance and follow strict safety protocols.
What products do you use?
We only use premium, approved products from reputable pharmaceutical suppliers. We're happy to discuss the specific products used for your treatment.
What if I have a reaction or concern after treatment?
We provide aftercare support for all our clients. If you have any concerns post-treatment, contact us immediately and we'll advise or arrange a follow-up.
Are there any contraindications?
Yes, certain conditions may prevent you from having some treatments. This is why we conduct thorough consultations and medical questionnaires before any procedure.
Still Have Questions?
Book a consultation or get in touch — we're happy to answer any questions you have.